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Don’t Just Whelm People

Did you know you could be whelmed? Not overwhelmed or underwhelmed, just whelmed? I had no idea. But Merriam-Webster tells us that contemporary writers use the word to indicate that middle stage between under and over. I guess it’s more of a convention than an actual rule. Why am I bringing this up? I was

The Power of Moments

I just finished reading The Power of Moments by Chip and Dan Heath. I found it very interesting and insightful. As a marketing professional, I understand how important a moment can be in driving awareness, perception and conversion in the relationship between a customer and a brand. I had not thought much about how profound that moment

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