Marketing efforts during the post-purchase stage to build customer loyalty and advocacy are critical for brand growth and resilience. This month, we are discussing the customer journey and how engagement marketing to a brand’s success is nurturing a potential customer through the “spiral” that the typical journey has become. One of the aspects of this…
Why is Branding Important for Nonprofits? Studies show that people perceive brands the same way they perceive other people. These perceptions shade their feelings, both good and bad, towards a product or an organization. This includes nonprofits. Nonprofits should promote a positive brand identity in order to build trust and confidence in the mission. A…
As I’ve been writing about engagement marketing, I’m reminded that the focus must always be on the customer. The customer is the hero of the story and the story never ends. Great engagement marketing lasts the lifetime of that customer because customer loyalty is the ultimate goal. Engagement marketing focuses on creating meaningful interactions and…
Have you ever heard of a writer’s dump doc? Not a document dump, when a bunch of people in trouble release a ton of information in order to distract and confuse. A dump doc is my antidote to the scary blank Google sheet that I confront every time I sit down to start writing a…
I’m sad that today is the last day of March because that means Brand Month is over! Y’all know how much I love to talk about branding! Never fear, this is not the last post I will ever write about the subject. It is my day job, natch. Anyway, I plan to talk about the…
So far during Brand Month, I’ve talked about how mission, values, purpose, vision and voice contribute to making up a complete brand. Today, I want to talk about how positioning contributes to your brand. Brand positioning is deciding how your brand is differentiated in the minds of your customers. The goal is to position your…
NOTE: This is an update of my blog post from March 2019 titled, “Would You Date This Brand?” Would you swipe left or right on Nike? Starbucks? Netflix? Seems like a silly question but think about it. We all have deep and meaningful long term relationships with our favorite brands. I personally will not get…
It’s a mystery to me how many times I ask a client if they have a brand guide to share and they look at me like I’m speaking a different language. A company’s brand is so critical to its success. I can’t believe so many business leaders don’t document their brand and lock down how…
Happy March! I can’t believe we are already in the third month of the year. Where has the time gone? I’ve decided March is going to be BRAND month for this blog and my LinkedIn newsletter. This makes me very happy because it is one of my favorite topics. I’ve got lots of ideas, tips,…
