Uncovering the Link Between Customer Satisfaction and Engagement Marketing
As I’ve been writing about engagement marketing, I’m reminded that the focus must always be on the customer. The customer is the hero of the story and the story never ends. Great engagement marketing lasts the lifetime of that customer because customer loyalty is the ultimate goal. Engagement marketing focuses on creating meaningful interactions and…
The Writer’s Dump Doc
Have you ever heard of a writer’s dump doc? Not a document dump, when a bunch of people in trouble release a ton of information in order to distract and confuse. A dump doc is my antidote to the scary blank Google sheet that I confront every time I sit down to start writing a…
The Importance of a Personal Brand
I’m sad that today is the last day of March because that means Brand Month is over! Y’all know how much I love to talk about branding! Never fear, this is not the last post I will ever write about the subject. It is my day job, natch. Anyway, I plan to talk about the…
Brand Positioning: What it is and Why it’s important
So far during Brand Month, I’ve talked about how mission, values, purpose, vision and voice contribute to making up a complete brand. Today, I want to talk about how positioning contributes to your brand. Brand positioning is deciding how your brand is differentiated in the minds of your customers. The goal is to position your…
Your Brand Has a Personality
NOTE: This is an update of my blog post from March 2019 titled, “Would You Date This Brand?” Would you swipe left or right on Nike? Starbucks? Netflix? Seems like a silly question but think about it. We all have deep and meaningful long term relationships with our favorite brands. I personally will not get…
What is a Brand Guide?
It’s a mystery to me how many times I ask a client if they have a brand guide to share and they look at me like I’m speaking a different language. A company’s brand is so critical to its success. I can’t believe so many business leaders don’t document their brand and lock down how…
What Exactly is Brand?
Happy March! I can’t believe we are already in the third month of the year. Where has the time gone? I’ve decided March is going to be BRAND month for this blog and my LinkedIn newsletter. This makes me very happy because it is one of my favorite topics. I’ve got lots of ideas, tips,…
A Case Study on Thought Leadership
For this week’s musings on thought leadership, I present to you, dear reader, a case study. This case study highlights ghostwritten work I’ve written (and am still doing) for a long-term client over the last two years. The Client The client provides recruitment and resources for career growth to women in the tech industry. They…
The Who and How of Thought Leadership
If you read my LinkedIn newsletter, you know that I will be musing about Thought Leadership this month both there and here on this blog. This is one of my most favorite content marketing topics because I think it’s such a powerful way to enhance a brand and it’s a lot of fun to write.…
